Professional

Managing professional project managers and quality assurance personnel, ensuring that they complete projects in a timely and efficient manner. Driving strategic initiatives and overseeing complex projects for the City of Seattle.

• Lead a team of project managers and QA personnel in delivering city-wide initiatives
• Oversee strategic projects and ensure alignment with organizational goals
• Establish and maintain project delivery standards and best practices

Program Manager for an insurance SaaS platform, managing complex programs and ensuring successful delivery of software solutions for insurance industry clients.

• Managed programs for insurance SaaS platform delivery
• Coordinated cross-functional teams to deliver software solutions
• Ensured alignment between program objectives and business goals

Managed high-risk and visible projects assigned by Executive leadership. Established, implemented, and monitored standards for project management, performance measurement strategies, and continuous improvement project management toolkits and methodologies.

• Managed high-risk and visible projects assigned by Executive leadership
• Established, implemented, and monitored standards for project management and performance measurement strategies
• Coached and led project managers, line staff, and Executives to accomplish advanced application of project management disciplines
• Demonstrated, modeled, and coached superior communication, facilitation, and collaboration skills and techniques

Provided leadership and directed the activities of the ePMO, directing the office and staff in successfully managing projects, including interdependencies and prioritization across organizational initiatives, to meet the goals and objectives of the executive leadership team.

• Led the enterprise Project Management Office with a cross-functional mindset across departments, organizations, and partnerships
• Set standards for project management, including certifications, qualifications, success measurement criteria, methodologies, and tools
• Maintained a "Center of Excellence" approach that developed project management practitioners and capabilities
• Served as project manager for assigned complex enterprise agency projects, reporting to the State OCIO/CIO

Developed, implemented, and directed business systems and project management plans for large, complex, and agency-wide projects. Facilitated regular status and stakeholder meetings and created accurate and timely project status reports.

• Developed and directed business systems and project management plans for large, complex, agency-wide projects
• Facilitated regular status and stakeholder meetings, creating accurate and timely project status reports
• Responsible for planning, executing, and evaluating corporate projects throughout the project lifecycle while adhering to scope, schedule, and budget